Quality service management in tourism and hospitality / Daryl Ace V. Cornell and Ronald G. Manzano

By: Cornell, Daryl Ace V [author]Contributor(s): Manzano, Ronald G [author] | Cruz, Reil G [Coordinator]Material type: TextTextPublisher: Manila, Philippines : Rex Book Store, 2020Edition: First editionDescription: vi, 165 pages : illustrations ; 25 cmISBN: 9786210403794Subject(s): Tourism -- Management -- Philippines | Hospitality industry -- Management -- PhilippinesDDC classification: 910 LOC classification: TX911.3 | C67 2020
Contents:
Chapter 1: Introduction to Quality Service Management in Tourism and Hospitality -- Chapter 2: Guestology -- Chapter 3: Strategies for Quality Service in Tourism and Hospitality -- Chapter 4: The Guest and the Service Setting -- Chapter 5: Service Staffing in Tourism and Hospitality Industry -- Chapter 6: Designing and Managing Service -- Chapter 7: Balancing Demand and Productive Capacity for Quality Service -- Chapter 8: Co-creation of Quality Service -- Chapter 9: Service Failures and Service Recovery -- Chapter 10: Service Excellence and Leadership.
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Item type Current location Collection Call number Copy number Status Date due Barcode
Books Books Philippine Christian University Dasmarinas
Filipiniana
College Fil. TX 911.3 C67 2020 (Browse shelf) 1 Available 9509
Books Books Philippine Christian University Dasmarinas
Filipiniana
College Fil. TX911.3 C67 2020 (Browse shelf) 2 Available 9510
Books Books Philippine Christian University Manila
Filipiniana
Senior High School 910 C812 2020 (Browse shelf) 3 Available 916
Books Books Philippine Christian University Manila
Filipiniana
Senior High School 910 C812 2020 (Browse shelf) 4 Available 917
Books Books Philippine Christian University Manila
Filipiniana
Senior High School 910 C812 2020 (Browse shelf) 5 Available 918
Books Books Philippine Christian University Manila
Filipiniana
College G155 C18 2020 (Browse shelf) 6 Available 52746

Includes bibliographical references, glossary, and indexes

Chapter 1: Introduction to Quality Service Management in Tourism and Hospitality -- Chapter 2: Guestology -- Chapter 3: Strategies for Quality Service in Tourism and Hospitality -- Chapter 4: The Guest and the Service Setting -- Chapter 5: Service Staffing in Tourism and Hospitality Industry -- Chapter 6: Designing and Managing Service -- Chapter 7: Balancing Demand and Productive Capacity for Quality Service -- Chapter 8: Co-creation of Quality Service -- Chapter 9: Service Failures and Service Recovery -- Chapter 10: Service Excellence and Leadership.

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